T-Mobile employees are characterised by their integrity, ethical behaviour and personal responsibility. The rules of ethics in the workplace are laid down in the Code of Conduct. This code also sets out the principles to be followed in relations with all stakeholders.
The Code of Conduct adopted by T-Mobile is entirely based on the Five Guiding Principles of the Deutsche Telekom Group:
Since 2020, new company values have been in force at T-Mobile Polska:
All T-Mobile employees working under employment contracts, as well as its management, attend training courses on ethics. They also familiarise themselves with the anti-corruption principles adopted by the company. The training sessions are also attended by some employees employed under other contract types. The onboarding of new staff members encompasses mandatory training on ethics and anti-corruption principles.
Compliance training courses also cover elements related to human rights under the Code of Conduct provisions. Therefore, all employees also completed training on the compliance with human rights. New employees have to undergo the Code of Conduct training under their onboarding process. Additionally, specific groups of employees (e.g., Call Center, consultants in stores) also complete training courses which cover the elements of the Code of Conduct. The same is true for e-learning — every year, part of our employees undergo training on issues such as corruption.
Each employee or colleague can ask questions whenever in doubt as to the way to act in any specific situation. To this end, a special advisory portal, called the Compliance Desk, has been activated, which helps to answer questions about guidelines and situations where an employee is not sure how to act or how to interpret internal procedures.
Employees can report violations or inappropriate behaviour in the company, also anonymously via a dedicated website. Whistle-blowers who act in good faith and to the best of their knowledge need not be afraid of any adverse consequences if they do not violate the mandatory rules of conduct. Reports should be made by informing the supervisor, via email or anonymously via the Tip-off (Tell Me!) portal. All reported information is strictly confidential and analysed by trained employees bound to confidentiality. These types of notifications are processed in observance of confidentiality, with the aim of verifying the situation and planning measures intended to eliminate such risks in the future.