We use less paper


We are on a constant lookout for new eco-friendly opportunities and solutions that we can offer to our customers. We have already opted out of using plastic bags in our stores and we encourage customers to choose an electronic form of contracts or e-invoices.

In 2020, we implemented a solution aimed at encouraging our customers to use the e-invoice option.

Thanks to advanced CRM technologies, we have started a new project to reduce paper used in parcels sent to B2B and B2C customers. Because of our ability to accept online documents and simplify the shipment receipt process as much as we can, we have significantly reduced the number of paper sheets in parcels. No return documents, envelopes, or instructions for the courier are placed in them.

How we reduce paper use:

  • we have reduced the amount of paper in our shipments to customers,
  • we have reduced the number of flyers produced,
  • we encourage our customers to choose e-invoices
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We reuse items to reduce waste:

  • we reuse part of the cardboard boxes that reach our stores (we do not discard part of the cardboard boxes in our stores so we can reuse them, for example, for shipping items);
  • we reuse pallets in our warehouse. Only broken pallets are disposed of, while pallets in good working order are reused.
  • We renew used telephones and we sell them to customers to reduce the amount of electronic waste;
  • we sell used furniture — we do not dispose of furniture but we sell it so it can be reused
  • we sell used electronic hardware so it can be reused.
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[t] 2017 2018 2019 2020
Waste (in total)
484 484 335 515
Dangerous waste (in total)
2 2 3 n.i.
Technical waste
87 87 102 277
Paper waste
189 189 11 7
Residual waste
2 2 19 13
Other waste
203 203 199 218

Waste (in total) — 2020: The increase was mainly due to the increase in the amount of technical waste as a result of disposal of the network’s waste from warehouses
Dangerous waste (in total) — 2020: The decrease occurred because no batteries or old equipment were replaced this year.
Technical waste — 2020: The increase was due to the disposal of the network’s waste from warehouses.
Paper waste — 2020: The decrease was due to the coronavirus pandemic.
Residual waste — 2020: The decrease was due to the coronavirus pandemic

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